CRM Services helps companies acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships through CRM Software Solutions.
BIS Expertise on CRM Software:
SAP CRM - Salesforce.com
- Microsoft Dynamics CRM
- Oracle Siebel CRM
SAP CRM Solutions and Services
In order attain operational excellence through customer-centric processes and it is becoming increasingly imperative for companies to provide a superior customer experience to gain the customer base in the market. BIS helps in configuration and implementing SAP CRM Solution that assist companies from "customer acquisition" to "customer retention".
Our pool of SAP CRM consultants with mix of functional and technical help customers from project blue print to production go-live with End-to-End CRM solution implementations.
Our SAP CRM Services include:
- Roadmap and Strategy
- Implementation & Rollouts
- Business and Technical Consulting
- Support and Maintenance
- Upgrade Services
Microsoft Dynamics CRM Solutions and Services
BIS specializes in implementing Microsoft Dynamics CRM for businesses and public sector organizations. Services provided include.
- Configuration Planning
- Implementation and upgrades
- Workflows for Automated lead and case routing
- Installation and Role-based security definitions
- Data migration from other CRM systems
- Microsoft Dynamics CRM customizations
- Integration with Active Directory, Exchange Server
- Microsoft SQL Server Reporting Services Report Development
- Enhancing Dashboards and Role centers
- CRM development for business solution applications
- Contact center implementations
- Integration of Microsoft Dynamics CRM with various ERPs
Oracle Siebel CRM Solutions and services
Oracle Siebel Customer Relationship Management (CRM) applications compile all direct customer interaction processes into one database that serves as an informational resource about customers and their relations with your company. This centralized source of data gives companies the opportunity to better utilize information and formulate better decisions.
Our Solutions and Services on implementing Siebel CRM:
- We begin with extensive research and analysis of your current systems and procedures, determining your requirements for specific CRM solutions.
- Fast implementation of Oracle Siebel, incorporating customized modifications to the standard systems, creating a specific management system for your needs
- Detailed staff training to ensure appropriate transfer of knowledge to your users regarding Siebel’s functionality
- Supplemental application improvements and implementations.
- Our staff includes Oracle technology and management consultants with deep domain knowledge
- Our years of experience and customer satisfaction are proof of the quality and reliability of our work.
- Custom applications are tailored to your specifications
- Additional feature development ensures customized attention to your needs
- Transparent communication gives you complete access to our processes at all times