IT staff at any enterprise – large or medium faces a challenging landscape today. Budgets are hard to come by and in house IT staff productivity and expertise to support end user demands, coupled with staff attrition and the need for 24X7 support, makes IT decision at any organization a challenge.
Application Managed Services offered by BIS enable external maintenance and operation of implemented business solutions. BIS offers managed services to all major industry software applications such as SAP, Siebel, Oracle, and Web-based (Java/Microsoft) applications.
Application Managed Services are tailored to specific customer needs. Our service portfolio includes software development, product know-how and professional consulting, all based on many years of experience. Our customers benefit from these first-class, integrated software services.
BIS offers the following services for Application Managed Services:
Service Desk- 1st and 2nd Level Support
- Continuous Maintenance and Improvement
- Continuous Change
- Customer Service Management
- Application Hosting (for SAP)
Service Desk
BIS´s service desk offers a central point of contact for all inquiries and responses, which has the following main responsibilities:
- Being available 24/7
- Assigning inquiries to the appropriate experts
- Providing up-to-date feedback about the processing status
- Ensuring that the promised time frames will be met
- Preparation of client reports
1st and 2nd Level Support
BIS offers 1st and 2nd level support to its customers via a user help desk and a service portal. Helping our customers to manage their IT problems is one of our main tasks and the complexness of an inquiry determines what sort of support is the best solution for each request.
BIS offers 1st and 2nd level support to its customers via a user help desk and a service portal. Helping our customers to manage their IT problems is one of our main tasks and the complexness of an inquiry determines what sort of support is the best solution for each request.
Continuous Maintenance and Improvement
The continuous maintenance of Application software optimizes workflow/archives and helps monitor transaction data. The continuous improvement of installed solutions improves existing processes and structures and provides a better level of customization.
Continuous Change
The implementation of new application functions and components is important to keep up with new releases and IT trends. By working together with our implementation advisors it is possible to continuously implement functional release upgrades.
Customer Service Management
BIS´s customer service management involves the provision of a dedicated customer services manager who helps to coordinate application services and to manage service preparation and implementation. Our project management team ensures that all application managed services are provided smoothly and to the complete satisfaction of customers.
Application Hosting (SAP Hosting)
Optimization of existing business processes and the boosting productivity and performance is becoming more and more important for companies. Application hosting optimizes the existing business processes and IT systems and infrastructure in order to enhance the ability of companies to compete. BIS experts provide a comprehensive range of timely, on-demand hosting services for helping our customers derive maximum value from the installed SAP solution.